Refund and Cancellation Policy

1.1 "Booking" means a confirmed service request made through the Platform.

1.2 "Service Provider" means an independent healthcare professional listed on the Platform.

1.3 "Service" means healthcare-related services provided by the Service Provider.

1.4 "Platform Fee" means any fee charged by the Company for facilitating the booking.

2.1 The Platform acts solely as a technology intermediary connecting Users with independent Service Providers.

2.2 The Company:

• Does not provide medical services
• Does not provide emergency services
• Does not guarantee outcomes
• Does not control Provider conduct

2.3 Refunds are processed in accordance with this Policy and may involve both Platform and Provider components.

3.1 Cancellation Before Confirmation

• If payment is made before Provider acceptance:

Full refund, including Platform Fee unless otherwise specified.

3.2 Cancellation After Confirmation

A. More than 24 hours before scheduled time:

• Full refund, except any non-refundable platform or payment processing fee clearly disclosed before booking.

B. Within 6-24 hours of scheduled time:

• Partial refund or cancellation fee may apply, as communicated before booking.

C. Less than 6 hours:

• No refund, unless the Provider cancels, the Platform cannot support the booking, or applicable law requires otherwise.

4.1 If the User is unavailable at the scheduled time/location:

• Booking is treated as completed
• No refund shall be provided

5.1 If the Provider cancels:

• User is entitled to:
• Full refund OR
• Rescheduling

5.2 The Company may assist in finding a replacement Provider.

6.1 Rescheduling may be allowed subject to:

• Provider availability
• Time of request

6.2 Late rescheduling may be treated as cancellation.

7.1 If the User is dissatisfied:

• Must report within 24 hours

7.2 The Company may, at its discretion:

• Offer partial refund
• Provide replacement Provider
• Offer credit for future use

7.3 Refunds are not guaranteed and depend on review.

No refunds shall be provided in cases of:

8.1 Completed services

8.2 No-shows

8.3 Late cancellations

8.4 Dissatisfaction without valid justification

8.5 False or misleading claims

9.1 Platform Fees may be:

• Non-refundable in certain cases

9.2 Clearly communicated at booking stage.

10.1 Approved refunds shall be processed:

• Within 5-10 business days

10.2 Refund method:

• Original payment method OR
• Platform wallet/credit

11.1 The Company is not responsible for delays caused by:

• Banks
• Payment gateways
• Financial institutions

12.1 Users agree to:

• First contact customer support

12.2 Final decision on refunds rests with the Company, acting reasonably.

13.1 The Company reserves the right to deny refunds if:

• Fraud is suspected
• Policy is misused

13.2 Accounts may be suspended in such cases.

14.1 No liability for cancellations due to:

• Natural disasters
• Government restrictions
• Unforeseen events

15.1 The Company reserves the right to update this Policy.

15.2 Continued use constitutes acceptance.

For refund-related queries:

Email: support@optcure.com

Legal and privacy email: support@optcure.com

Address: Unit 101, Oxford Towers, 139/188, HAL Old Airport Road, H.A.L II Stage, Bangalore North, Bengaluru 560008, Karnataka, India

By booking a service, you acknowledge and agree to this Refund Policy.